Privacy Policy

This Privacy Policy explains how Melbet handles the information of players in India. It talks about the data that gets collected, the reasons behind it, how long it's stored, and the level of control users have over their information. The site and app come from Pelican Entertainment B.V. under a license from the Curaçao Gaming Authority (№OGL/2024/561/0554). By using the site or app, you're agreeing to these terms. This includes creating an account and placing a bet. Players get details about their rights and guidance on how to manage their stored data.

What Personal Data Is Collected

Melbet gathers only the information needed to set up an account, handle payments, and comply with Indian laws. Each section plays a part in setting up your account and processing payouts.

Data category	What It Includes	Why Melbet Needs It
Identity data	Full name, date of birth, address, PIN code	To confirm who owns the account
Contact data	Email, mobile number	To send updates about your account and payouts
Financial data	UPI ID, bank account, card details, deposit and payout history	To make sure transactions go through smoothly
Verification documents	PAN, Aadhaar or passport, driving license, utility bill or bank statement no older than 3 months	To complete identity verification
Technical data	IP address, device ID, browser type, login date and time, pages viewed, site language, crash reports	To protect access and fix any issues
Activity and support data	Betting history, live-chat transcripts, emails, feedback	To handle requests and improve service

How Your Information Is Used

Whenever Melbet uses your data, it's for a reason, like your consent, a contract, a requirement, or some interest. No new purposes get introduced without first seeking permission. Here are the key reasons:

To create and manage your Melbet account, making sure you confirm your age;
To manage INR deposits, payouts, and refunds;
To check for fraud, betting rule breaches, and money laundering;
To address tickets and complaints from users;
To notify you about confirmations of transactions, security warnings, and policy changes;
To spot weaknesses on the site and app;
To provide bonus deals based on your activity;
To send you promotional offers if you opt in;
To keep an eye on responsible gambling through session length and spending;
For regulatory reporting when required by license conditions.

How Your Data Is Protected

Melbet uses a layered approach to technical and organizational protections. Several measures protect personal information throughout each phase. Internet transmission always involves some leftover risk, and you can't really assure total protection against every threat.

SSL encryption protects data both while it's moving and when it's stored;
A database is encrypted and password-protected, backed by firewall software;
Only authorized employees, contractors, and agents who need data for work can access it;
Routine security checks and reviews of access controls are implemented;
Registration info and transactions are double-checked against outside databases;
All card and banking details are managed by licensed payment processors and never stored on Melbet servers;
Records are wiped out once they're no longer needed or when the law requires it.

Your Data Rights in India

These rights are grounded in Indian law. Identity verification may be necessary before you can update any information. Most tasks start up from the account dashboard.

Your right	What it gives you	How to use it
Right to know about the information collected	A summary of processed data and its recipients	Request through support
Right to correction and updating	Fix contact details and preferences	Open Personal Information settings
Right to erasure	Deletion of data	Submit a request; AML and tax retention rules may apply
Right to withdraw consent	Consent withdrawal	Processing halts within a timeframe
Right to nominate	Appoint someone for death or incapacity	Register a nominee via support
Right to grievance redressal	Handling complaints	Contact the site first, then reach out to the Data Protection Board of India

Cookies and Tracking

A consent banner about cookies appears when you visit Melbet website for the first time. You can always adjust or withdraw your consent later in the settings. Blocking any tracking messes with language and session features. Here are the key types of such files:

Essential cookies assist with areas and handling payments;
Registration and functional cookies remember language choices, settings, and login details;
Performance cookies use Google Analytics and Hotjar to collect information;
Targeting cookies define promotions to offer you;
Session versus persistent cookies. Session cookies disappear when you close your browser, while persistent cookies and Flash local shared objects last longer.

You can remove cookies, block all, just block third-party ones, clear on exit, or go incognito. For this, open the Cookie Settings tab in your browser.

When Information Is Shared With Others

Melbet never sells any data. Sharing happens only in certain situations. Some cases involve servers located outside India, tied to privacy agreements. Here are organizations with whom Melbet can share your data:

Payment processors and banks take care of deposits and withdrawals;
KYC and identity-verification firms check player identities;
Hosting and tech partners make sure the site and Melbet mobile app are up and running;
Indian regulators, law enforcement, and courts respond to requests;
Sports organizations and police investigate fraud, match-fixing, or money laundering;
Auditors and compliance specialists go over the records;
Advisors handle conflicts;
Marketing partners only get info about users who opted in;
A company that takes over another must adhere to the same privacy promises.

Age Limits and Protection of Minors

Only users who are 18 and older can use Melbet. You provide your age when signing up, and later on, you'll need to confirm it with some documents. Any account owned by a minor will be suspended, and their information will be wiped out if allowed. A parent or guardian can request deletion by reaching out to Melbet's support. Ads targeting children are not allowed.

Policy Updates

Any changes to this Privacy Policy will be shared here and will take effect right away. The latest version always replaces the earlier ones. Users get alerts through email and also see banners on the site. If you have any privacy questions or problems, just contact Melbet's live chat, which is open 24/7. Typically, you'll get a response in under 30 seconds.